Dispute Resolution Policy

At Stylish Peek, we strive to provide a fair and enjoyable marketplace for both buyers and sellers. However, we understand that disputes may arise from time to time. This policy outlines the procedures and channels through which disputes between users may be resolved.

1. Initial Communication:
   • If a dispute arises between buyers and sellers, we encourage both parties to communicate directly and amicably to resolve the issue.
   • Buyers and sellers can use the communication channels provided on our platform to discuss and resolve disputes.
2. Mediation by Stylish Peek:
   • If the dispute cannot be resolved through direct communication, users can escalate the issue to Stylish Peek by emailing [email protected].
   • Our support team will review the details of the dispute and may mediate to facilitate a resolution between the parties involved.
3. Evidence Submission:
   • Users may be required to provide evidence to support their claims. This evidence may include photos, videos, correspondence, or any other relevant information.
4. Resolution Timeframe:
   • We aim to resolve disputes within a reasonable timeframe, and we will keep all parties informed about the progress of the resolution process.
5. Final Decision:
   • The decision made by Stylish Peek in resolving disputes will be final and binding on all parties involved.
   • Users agree to abide by the decision made by Stylish Peek and understand that they have a duty to comply with such decisions.
6. Feedback:
   • We welcome feedback from our users on the dispute resolution process to help us improve our services and ensure a fair and safe marketplace for all users.
7. Governing Law:
   • This Dispute Resolution Policy shall be governed by the laws of Nigeria. Any claims and disputes arising from this policy shall be exclusively resolved by the courts in Nigeria.

By using Stylish Peek, you agree to abide by this Dispute Resolution Policy and understand that it forms part of our broader Terms and Conditions. Your continued use of the platform signifies your acceptance of this policy.

For any further queries regarding dispute resolution, feel free to contact our support team at [email protected].